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Conversion Rate Optimisation: the title might sound a little intimidating, but really what CRO boils down to is getting more customers to do what you want them […]
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Introducing live chat to your website holds many potential benefits for your company and your website visitors. It is also one of the most effective ways of […]
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Customer complaints can be viewed and handled in two ways. The first is reactively – this customer is unhappy, let’s resolve their problem, give them a refund […]
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With more and more customers preferring live chat to other forms of interaction, like emailing or phoning in, getting your live chat as effective as possible makes […]
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Live chat support is a remarkably effective way of improving your engagement with your customers. However, it needs to be properly managed to allow your business to […]
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More than 41% of desktop users and 50% of mobile users expect your website to offer live chat. 79% of consumers prefer live chat over any other […]
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Missed part 1? Find it here! Benefits of live chat: The single biggest benefit of live chat is speed. Today’s consumers are not known for their patience, […]
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It’s now generally accepted that live chat is one of the most important ways of connecting with customers during their online shopping journey, and converting them from […]
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Mobile smartphones form an integral part of people’s lives these days, and are used for much more than just communication. Smartphones are used as GPS devices, for […]
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Convenient, easy to use and with real-time interaction, no wonder large numbers of online customers prefer live chat to phone or email these days. However, despite these […]
