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How to Write a Customer Service Email

Posted By livechat 1306 days ago on Blogging - Email is still one of the major customer service channels. A large portion of your customers will use it to get in touch with you.
As much as 46 percent users will pick it when dealing with a business.
It’s also an integral part of any multi channel customer service strategy.
It’s not that surprising, to be honest. Emails are really convenient. Write one, send it and forget. Wait a couple of hours to see if you got an answer.
As long as customers get answers, it’s all good. The trouble begins when the answers are below a customers’ expectations. They will feel let down.
Want to make sure that doesn’t happen? Read on to start writing better customer service emails.
The post How to Write a Customer Service Email appeared first on LiveChat.

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