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15 Customer Service Skills Agents Need

Posted By livechat 1250 days ago on Blogging - Customer service agents need a very special set of customer service skills to professionally deal with customers. They have to be able to get to the bottom of things and find a solution quickly if they don't want to risk bad customer service experience. We often hear that empathy is the skill to have in customer service situations. Well, it's definitely a good start but the agents' customer service skills set should go well beyond that.
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